Cancelling and Rescheduling

Cancelling and Rescheduling

This section outlines how to cancel or reschedule your NNAAP® examination and explains policies regarding absences and weather emergencies.

How to Cancel or Reschedule

You can cancel or reschedule an examination in two ways:

• Log into your Credentia Platform account
• Call Credentia at 888-204-6249

Online Examinations

• You must cancel or reschedule at least 48 hours (2 days) before the scheduled date.
• If you miss this window or fail to show up, your exam fee will be forfeited and it will count as one of your three allowed attempts.
• Fees are non-refundable and non-transferable.

Test Center Examinations

• You must cancel or reschedule at least 10 calendar days before the scheduled exam date.
• Saturdays, Sundays, and national holidays are not counted as calendar days.
• If you miss this deadline or do not appear, you will:
  • Lose the exam fee
  • Use up one of your three attempts
• Fees are non-refundable and non-transferable.

Absence Policy

If you're late or absent, you may request an excused absence within 14 calendar days of your exam date. Acceptable reasons include:

• Illness (self or household member)
• Death in the family
• Traffic accident or ticket
• Court appearance or jury duty
• Military duty
• Weather emergency
• Incarceration

Required Documentation:

• For illness: Verification from a medical provider
• For jury duty: A copy of the court notice
• Other circumstances: Supporting documentation relevant to the absence

Review Time: 3–5 calendar days
Note: Credentia’s decision is final.

Weather Emergencies

• Exams may be delayed or cancelled only in severe weather or natural disasters.
• If this happens, the test center will notify you by phone and email with updates.