Cancelling and Rescheduling

Cancelling and Rescheduling

This section outlines how to cancel or reschedule your NNAAP® examination and explains policies regarding absences and weather emergencies.

How to Cancel or Reschedule

You can cancel or reschedule an examination in two ways:

• Log into your Credentia Platform account
• Call Credentia at 888-204-6249

Online Examinations

• You must cancel or reschedule at least 48 hours (2 days) before the scheduled date.
• Failure to meet the required timeframe or failure to show up for the scheduled examination will result in responsibility for the test fee and an unexcused absence will count as one of your three allowed attempts. 
• Fees are non-refundable and non-transferable.

Test Center Examinations

• You must cancel or reschedule at least 10 calendar days before the scheduled exam date.
• Saturdays, Sundays, and national holidays are not counted as calendar days.
• Failure to meet the required timeframe or failure to show up for the scheduled examination will result in responsibility for the test fee and unexcused absence will count as one of your three allowed attempts. 
• Fees are non-refundable and non-transferable.

Absence Policy

If you're late or absent, you may request an excused absence within 14 calendar days of your exam date. Acceptable reasons include:

• Illness (self or household member)
• Death in the family
• Traffic accident or ticket
• Court appearance or jury duty
• Military duty
• Weather emergency
• Incarceration

Required Documentation:

• For illness: Verification from a medical provider
• For jury duty: A copy of the court notice
• Other circumstances: Supporting documentation relevant to the absence

Review Time: 3–5 calendar days
Note: Credentia’s decision is final.

Weather Emergencies

• Exams may be delayed or cancelled only in severe weather or natural disasters.
• If this happens, the test center will notify you by phone and email with updates.