Quick Reference (Updated)
Credentia Registration and Scheduling Services
Contact Information
Credentia
1025 Greenwood Blvd., Suite 401
Lake Mary, FL 32746
Phone: 888-204-6249
Hours of Operation (Eastern Standard Time):
Monday – Friday: 8:00 a.m. – 8:00 p.m.
Create or Log into Your Credentia Platform Account to:
- Change your current address or phone number
- Update your legal name, date of birth, or social security number
- Submit a Testing Application
- Check the status of your Testing Application
- Find test sites and availability
- Schedule, reschedule, or cancel an examination
- View examination details (type, time, date and location)
- View Score Report
- Submit and review a Grievance Application for a completed examination
- Submit an Excused Absence Application
Contact Customer Service If:
- A problem occurs while creating your Credentia Platform account
- You did not receive the activation link
- A problem occurs when applying a voucher code
- A problem occurs with the Testing Application
- You received an error message when scheduling an examination
- The Score Report is not viewable in the Credentia Platform after 24 hours
- You wish to discuss the test re-evaluation process
North Carolina Department of Health and Human Services (NCDHHS)
Contact Information
Health Care Personnel Education and Credentialing Section
2709 Mail Service Center
Raleigh, NC 27699-2709
Phone: 919-855-3969
Website: ncnar.ncdhhs.gov
Hours of Operation (Eastern Standard Time):
Monday – Friday: 8:00 a.m. – 5:00 p.m.
Phone lines are open:
- 8:00 a.m. – 12:00 p.m.
- 1:00 p.m. – 3:00 p.m.