Exam Day Online

Examination Day: Online Testing Guidelines

The online NNAAP® examination is monitored in real-time by a live proctor via your webcam. Follow these steps carefully to ensure a successful exam experience.

What You Will Need

• Computer: A desktop, laptop, or Chromebook with a single monitor.
  • Smartphones and tablets are not permitted for testing.
  • A webcam is required.
• Private Room:
  • Choose a quiet, distraction-free room.
  • If unavailable at home, check with your training program or local library.
• Mobile Device:
  • A smartphone or tablet (Apple or Android) is needed to complete a 360-degree room scan.
  • You must download the free ExamRoom AI 360 app.
• Proper Identification:
  • Two (2) current, official, signature-bearing IDs (one must include a photo).

Before Examination Day

• Perform a System Test:
  Visit www.credentia.com/online-exams and click “Run System Test.”
• Find Your Testing Space:
  • Must be quiet, private, and free of distractions.
• Prepare Your Identification:
  • Make sure your documents match the name on your exam application.

On Examination Day

Step 1: Prepare Your Testing Space

• Ensure the room is:
  • Quiet – No background noise.
  • Well-lit – The proctor must clearly see you and your space.
  • Private – No one else should be present.
  • Clear – Remove all non-essential items.
  • Ready – Use the restroom and get water before starting.

Step 2: Identification

• Have your two (2) forms of valid ID ready before check-in.

Step 3: Prepare Your Computer

• Disconnect additional monitors and close all unnecessary applications.
• Plug in all devices and chargers.
• Preferably use a wired internet connection. If using Wi-Fi, ensure it is at least 3 Mbps and minimize household usage.
• Disconnect any VPNs or firewalls.
• If taking an Oral Examination, use a wired headset.

Step 4: Download the ExamRoom AI 360 App

• Install the app on your smartphone or tablet.
• Have your Credentia Platform login (username and password) ready.

Step 5: Check In for Your Exam

• You may check in up to 30 minutes before your scheduled start time.
• Your onboarding agent will prepare you before handing you over to the live proctor.

To Check In:

1. Go to www.credentia.com/test-takers/ncna
2. Click Login
3. Locate your scheduled exam
4. Click Start Exam

Important Notes

• If you arrive late or fail to attend your scheduled examination, you will be responsible for the exam fee and an unexcused absence will count as one of your three (3) examination attempts.
• The exam fee will not be refunded or transferred.