Exam Day Online

Examination Day: Online Testing Guidelines

The online NNAAP® examination is monitored in real-time by a live proctor via your webcam. Follow these steps carefully to ensure a successful exam experience.

What You Will Need

• Computer: A desktop, laptop, or Chromebook with a single monitor.
  • Smartphones and tablets are not permitted for testing.
  • A webcam is required.
• Private Room:
  • Choose a quiet, distraction-free room.
  • If unavailable at home, check with your training program or local library.
• Mobile Device:
  • A smartphone or tablet (Apple or Android) is needed to complete a 360-degree room scan.
  • You must download the free ExamRoom AI 360 app.
• Proper Identification:
  • Two (2) current, official, signature-bearing IDs (one must include a photo).

Before Examination Day

• Perform a System Test:
  Visit www.credentia.com/online-exams and click “Run System Test.”
• Find Your Testing Space:
  • Must be quiet, private, and free of distractions.
• Prepare Your Identification:
  • Make sure your documents match the name on your exam application.

On Examination Day

Step 1: Prepare Your Testing Space

• Ensure the room is:
  • Quiet – No background noise.
  • Well-lit – The proctor must clearly see you and your space.
  • Private – No one else should be present.
  • Clear – Remove all non-essential items.
  • Ready – Use the restroom and get water before starting.

Step 2: Identification

• Have your two (2) forms of valid ID ready before check-in.

Step 3: Prepare Your Computer

• Disconnect additional monitors and close all unnecessary applications.
• Plug in all devices and chargers.
• Preferably use a wired internet connection.
  • If using Wi-Fi, ensure it is at least 3 Mbps and minimize household usage.
• Disconnect any VPNs or firewalls.
• If taking an Oral Examination, use a wired headset.

Step 4: Download the ExamRoom AI 360 App

• Install the app on your smartphone or tablet.
• Have your Credentia Platform login (username and password) ready.

Step 5: Check In for Your Exam

• You may check in up to 30 minutes before your scheduled start time.
• Your onboarding agent will prepare you before handing you over to the live proctor.

To Check In:

1. Go to www.credentia.com/test-takers/ncna
2. Click Login
3. Locate your scheduled exam
4. Click Start Exam

Important Notes

• If you are late or do not show up, your exam fee will not be refunded or transferred.
• This will count as one of your three (3) attempts.