Quick Reference
Quick reference guide for essential information on the North Carolina nursing assistant certification exam
Credentia Registration and Scheduling Services
Contact Information
Credentia
1025 Greenwood Blvd., Suite 401
Lake Mary, FL 32746
Phone: 888-204-6249
Hours of Operation (Eastern Standard Time):
- Monday – Friday: 8:00 a.m. – 11:00 p.m.
- Saturday: 8:00 a.m. – 5:00 p.m.
- Sunday: 10:00 a.m. – 4:00 p.m.
Credentia Platform Account Services
- Create or log into your Credentia Platform account to:
- Change your current address or phone number
- Update your legal name, date of birth, or Social Security number
- Submit an Examination Testing Application
- Check the status of your Examination Testing Application
- Find test sites and availability
- Schedule, reschedule, or cancel an examination
- View examination details such as examination type, scheduled time, date, and location
- View your Score Report
- Submit and review a Grievance Application for a completed examination
- Submit an Excused Absence Application
Contact Customer Service If:
- A problem occurs while creating your Credentia Platform account
- You did not receive the activation link
- A problem occurs when applying a voucher code
- A problem occurs with the Testing Application
- You received an error message when scheduling an examination
- The Score Report is not viewable in the Credentia Platform after 24 hours
North Carolina Department of Health and Human Services (NCDHHS)
Contact Information
Health Care Personnel Education and Credentialing Section
2709 Mail Service Center
Raleigh, NC 27699-2709
Phone: 919-855-3969
Website: https://ncnar.ncdhhs.gov/
Hours of Operation (Eastern Standard Time):
Monday – Friday: 8:00 a.m. – 5:00 p.m.
Phone lines are open:
- 8:00 a.m. – 12:00 p.m.
- 1:00 p.m. – 3:00 p.m.