Quick Reference

Credentia Registration and Scheduling Services

1025 Greenwood Blvd.

Suite 401 

Lake Mary, FL 32746 

Hours of Operation (Eastern Time Zone):

Monday – Friday: 8:00 a.m. – 11:00 p.m. 

Saturday: 8:00 a.m. - 5:00 p.m. 

Sunday: 10:00 a.m. - 4:00 p.m.

Phone: 888-204-6249

Create or Log into Your CNA365 Account to:

• Change your current address and phone number. 
• Submit Correction Form to update name, date of birth, or social security number before your exam has been scheduled. 
• Obtain and submit an Examination Testing Application. 
• Check Examination Testing Application status. 
• Find test sites and availability. 
• Schedule, reschedule, or cancel an examination. 
• View exam details such as examination type, scheduled time, date, and location. 
• View score report. 
• Submit and review a Grievance application for completed examination.

Contact Customer Service if:

• Problem occurs when creating CNA365 Account. 
• Did not receive activation link. 
• Problem occurs when applying an assigned voucher code. 
• Testing Application Issue. 
• Received an error message when scheduling examination. 
• Score report not viewable in CNA365 after 24 hours. 

North Carolina Department of Health and Human Services

Health Care Personnel Education and Credentialing Section 

2709 Mail Service Center

Raleigh,

NC 27699-2709

1-919-855-3969

Fax: 1-919-733-9764

Hours of Operation: 8:00 a.m. – 5:00 p.m. (Eastern Time Zone, Weekdays) 

The phone lines will be open between 8:00 am - 12:00 p.m. and 1:00pm - 3:00pm 

Go to NC DHHS website https://ncnar.ncdhhs.gov/ for additional information. 

Contact the State if you have any questions about your Nurse Aide I Registry listing.