Grievance Process

Grievance Process for NNAAP® Examination

• Submission Method: All grievances must be submitted in writing through the Credentia Platform.
• Details Required: The candidate must provide as much detail as possible in the grievance form to ensure a thorough investigation.
• Submission Deadline: Grievances must be submitted within thirty (30) days of the candidate’s examination date.

Investigation Process:

• Upon receiving the grievance, Credentia will investigate the complaint.
• After the investigation is complete, Credentia will send an email to the candidate informing them of the outcome.

Outcome:

• If the grievance is substantiated, the candidate will be allowed to retake the exam at no additional cost.

Response Time:

• Candidates will receive a response within thirty (30) days after Credentia receives the grievance form.