---
title: "Quick Reference "
url: "https://kb-ncna.credentia.com/en/article/quick-reference-updated"
language: "en"
last_updated: "2026-05-04T12:32:36.153Z"
---

# Quick Reference 

### Credentia Registration and Scheduling Services

#### Contact Information

Credentia  
1025 Greenwood Blvd., Suite 401  
Lake Mary, FL 32746  
Phone: [888-204-6249](tel:888-204-6249)

Hours of Operation (*Eastern Standard Time*):

Monday – Friday: 8:00 a.m. – 8:00 p.m.

### Create or Log into Your Credentia Platform Account to: 

-   Change your current address or phone number
-   Update your legal name, date of birth, or social security number
-   Submit a Testing Application
-   Check the status of your Testing Application
-   Find test sites and availability
-   Schedule, reschedule, or cancel an examination
-   View examination details (type, time, date and location)
-   View Score Report
-   Submit and review a Grievance Application for a completed examination
-   Submit an Excused Absence Application

### Contact Customer Service If:

-   A problem occurs while creating your Credentia Platform account
-   You did not receive the activation link
-   A problem occurs when applying a voucher code
-   A problem occurs with the Testing Application
-   You received an error message when scheduling an examination
-   The Score Report is not viewable in the Credentia Platform after 24 hours
-   You wish to discuss the test re-evaluation process

### North Carolina Department of Health and Human Services (NCDHHS)

#### Contact Information

Health Care Personnel Education and Credentialing Section  
2709 Mail Service Center  
Raleigh, NC 27699-2709  
Phone: [919-855-3969](tel:919-855-3969)  
Website: [ncnar.ncdhhs.gov](https://ncnar.ncdhhs.gov/)

Hours of Operation (*Eastern Standard Time*):  
Monday – Friday: 8:00 a.m. – 5:00 p.m.  
Phone lines are open:

-   8:00 a.m. – 12:00 p.m.
-   1:00 p.m. – 3:00 p.m.